Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. All Urge Basics items are covered by a 1 year warrenty.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply fill out the form on this page. The information will be sent to our RMA Department and they will send you the next step in RMA process.

Shipping

At this moment we only ship items within the US.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


   Full Name
*  Email Address
   Company Name
   Phone Number
   Order Number
   RMA Number
*  Details

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